Week 1 What do managers do? Activity 2

Allow 20 minutes for this activity.

In this activity you will identify the Mintzberg roles you have performed in the last week.

  • First, consider Mintzberg’s 10 roles (which he places under three headings or categories). Then, think about the main managerial tasks you carried out last week.
    • The 10 roles described by Mintzberg are:
      • Interpersonal roles:
        • 1) Figurehead, 2) Leader and 3) Liaison
      • Informational roles:
        • 4) Monitor, 5) Disseminator and 6) Spokesperson
      • Decisional roles:
        • 7) Entrepreneur, 8) Disturbance handler, 9) Resource allocator, and 10) Negotiator.
      • The main roles are carried out this week are those of figurehead leader, liaison, monitor, entrepreneur, disturbance handler, and resource allocator. 
  • Identify THREE different tasks that occupied you most and match them to three of Mintzberg’s 10 roles. Record the activity against the appropriate category in Table 1.1. The table will help you to structure your response to the activity. Next, think about any of Mintzberg’s roles that you don’t perform.
    • The three different tasks that occupy the most are as below and they can be matched to the following roles :
      • Meetings – Monitor and Disseminator roles
      • Resource allocation.  – Resource allocator role
      • Problem solving – Disturbance handler role
  • Finally, with reference to Mintzberg’s 10 roles, note what changes you would like to make in your roles to increase your contribution to the success of your organisation, or your part of the organisation. When considering changes it is always good practice to identify who might be affected by the changes, a timescale and whether consultation with other people is needed. Record your responses in Table 1.1.
    • I would to focus more on the role of Entrepreneur than that of a Disturbance handler. I need to be proactive instead of being reactive. For example, developing business processes that will streamline our workflow and unify the way all the staff works. This will of course take some time, in my estimate at least 3 months and will require input from Senior management as well as the developers themselves. 

The purpose of this activity is to help you to be more aware of the management roles you perform in your job and to consider changes or improvements.

Table 1.1 Management roles

Mintzberg role Brief description of the activity that matches the Mintzberg category
Monitor and Disseminator (Informational roles) Daily meetings to exchange information with project teams, senior management, and sometimes external stakeholders. 
Resource allocator (Decisional role) Decide how to best allocate software developers to the different projects we have, depending on demands from stakeholders and urgency of the project.
Disturbance handler (Decisional role) Working in emergency situations, they are always unforeseen events that happen that need to be fixed. For example, server outage, overlooked bugs in the application, and so on. So we need to quickly react and find a solution for these issues.
Mintzberg roles I don’t carry out List: None. I perform all the roles at one time or another. 
Changes I could make in relation to Mintzberg’s roles List:  I would to focus more on the role of Entrepreneur than that of a Disturbance handler. I need to be proactive instead of being reactive. For example, developing business processes that will streamline our workflow and unify the way all the staff works. This will of course take some time, in my estimate at least 3 months and will require input from Senior management as well as the developers themselves. 
Who else would be affected by these changes List: The developers, business analysts, project managers and QA engineers. 
The timescale of the potential changes 3 months
Who I should consult  Senior Management and Team (UI/UX, Software, QA, BA/PM) Leads
Also on:

Leave a Reply

Your email address will not be published. Required fields are marked *